Contact Parimatch
Reach our licensed support team 24/7 for account, payment, or general enquiries.
Parimatch, operated under the legal entity Parimatch Tech Ltd, has provided licensed betting and gaming services since 1994. This page sets out the official channels through which players and prospective customers may contact Parimatch, alongside relevant information regarding our operating licence, regulatory oversight, and the security measures applied to protect customer data and funds. We encourage all users to review this information before initiating contact, as it may assist in directing enquiries to the appropriate department and in understanding the legal framework under which Parimatch operates.
Company & Legal Information
Parimatch is a trading name of Parimatch Tech Ltd, a company established in 1994 and operating internationally in the online betting and gaming sector. As a corporate entity, Parimatch Tech Ltd is responsible for the provision of all services offered under the Parimatch brand, including sports betting, casino, and live casino products. Any correspondence relating to the legal status of the company, contractual matters, or formal notices should reference the full legal name, Parimatch Tech Ltd, to ensure accurate processing.
Licensing & Regulatory Compliance
Parimatch Tech Ltd is authorised and regulated under a Curaçao eGaming licence, bearing licence number 8048/JAZ, issued and supervised by the Curaçao Gaming Control Board. This licence permits Parimatch to offer online betting and gaming services in accordance with the applicable regulatory framework governing operators licensed in Curaçao. Players seeking to verify the validity of this licence, or to raise a regulatory concern, may do so by contacting the Curaçao Gaming Control Board directly, or by requesting confirmation of licensing details through Parimatch customer support.
Customer Support Channels
Parimatch provides customer support on a 24 hours a day, 7 days a week basis, through the following channels. Players may use whichever method is most convenient, noting the indicative response times below.
- Live chat — available 24/7, with an average response time of up to 5 minutes
- Email — [email protected], with an average response time of up to 24 hours
- Help Centre — a knowledge base and FAQ section accessible via the Support page
- Support is available in Polish, English, and additional languages
Security & Data Protection
Parimatch applies industry-standard technical measures to protect the confidentiality and integrity of customer communications and account data. All data transmitted between the player and the platform is protected using SSL 256-bit encryption (TLS 1.2 / 1.3). Customer funds are held on accounts separate from the company's operational funds, in accordance with standard practice for licensed gaming operators. Where enquiries relate to account security, suspected unauthorised access, or data protection matters, players should contact support without delay via live chat or email, using the details set out above.
General Enquiries & Correspondence
For all general enquiries, including questions relating to registration, payments, promotions, or account verification, players are advised to contact the Parimatch support team via live chat for the fastest response, or by email at [email protected] for non-urgent matters requiring written correspondence. Formal legal notices or complaints should clearly state the account holder's registered details to allow prompt identification and handling by the relevant department.