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Parimatch Customer Support

Licensed, secure and available 24/7 — everything you need to know about getting help from Parimatch.

Parimatch, operated by Parimatch Tech Ltd, is committed to providing players with reliable, secure and accessible customer support at every stage of their experience on the platform. This page sets out the official support channels available to players, the company's regulatory status, and the security safeguards that protect player data and funds. All information below is provided for transparency and to help players make informed decisions when contacting Parimatch or using its services.

Customer Support Channels

Parimatch offers customer support through live chat and email, available 24 hours a day, seven days a week. Live chat requests are typically answered within 5 minutes, while email enquiries sent to [email protected] receive a response within 24 hours. Support is provided in Polish, English and other languages, ensuring accessibility for players in the Polish market and beyond. A dedicated Help Centre, including a knowledge base and FAQ section, is available at the /support page for players seeking self-service answers to common questions regarding accounts, payments, bonuses and platform functionality.

  • Live chat — average response time up to 5 minutes
  • Email ([email protected]) — average response time up to 24 hours
  • 24/7 availability
  • Multilingual support, including Polish and English
  • Self-service Help Centre with FAQ at /support

Company and Regulatory Information

Parimatch is the trading name of Parimatch Tech Ltd, an operator originally established in 1994. The brand holds a license issued under Curaçao eGaming, license number 8048/JAZ, and operates under the supervision of the Curaçao Gaming Control Board. Players are encouraged to review this licensing information before registering an account or making a deposit, as it forms the legal basis under which Parimatch is authorised to offer betting and casino services.

Security of Player Data and Funds

Parimatch applies industry-standard security measures to protect players and their information. All data transmitted through the platform is secured using SSL 256-bit encryption (TLS 1.2 / 1.3). Player funds are held in accounts separate from the company's operating funds, reducing risk to customer balances. In addition, the random number generators (RNG) used across Parimatch's casino games are certified by independent auditors, supporting fair and verifiable gaming outcomes. Players with security-related questions can contact support through the channels listed above.

Responsible Gambling Assistance

Parimatch's support team can also assist players with responsible gambling tools and enquiries. These tools allow players to manage their gambling activity proactively and are described in full on the dedicated responsible gambling page at /principles-responsible-gambling. Support staff can guide players through the process of setting or adjusting these controls, or provide information on self-exclusion and external assistance organisations.

  • Deposit limits (/deposit-limits)
  • Loss limits (/loss-limits)
  • Bet limits (/bet-limits)
  • Time limits (/time-limits)
  • Self-exclusion
  • Cool-off (temporary break)
  • External partners: GamCare, BeGambleAware, Gambling Therapy

Contact Details

For any enquiry not resolved through the Help Centre, players may reach Parimatch's support team directly by email at [email protected] or via live chat, accessible at any time from the /support page. Both channels are staffed continuously to ensure players receive timely assistance regarding account verification, payments, bonuses, technical issues or general questions about the platform's terms and conditions.